Cancellation & refunds
If your plans change.
Medical travel gets cancelled more often than holidays do — a visa is refused, a condition changes, a doctor says wait. This page says who holds what money when that happens. Last updated 14 August 2026.
Cancellation and refund policy
DRAFT — pending confirmation and legal review. Every deposit percentage, window and refund term below is marked and must be set by the business before launch.
Nothing is charged to enquire
The specialist's written opinion and the written estimate are free and commit you to nothing. If you never proceed, no money changes hands and nothing needs cancelling.
Three different pockets
Once a trip is confirmed, money can sit in three different places, and they cancel on different terms. Your estimate states which applies to you.
- The hospital's deposit — held by the treating hospital under its own admission policy. Refunds are the hospital's decision, and we will pursue them on your behalf.
- Accommodation and transport — held by the stay or operator, on their own cancellation windows.
- Our coordination fee — the only one that is ours. [CONFIRM whether charged before travel, and its refund terms]
If you cancel
| When you cancel | Coordination fee | Hospital deposit |
|---|---|---|
| More than [X] days before admission | [CONFIRM] | Per the hospital's policy, stated in your estimate |
| [X] days or fewer before admission | [CONFIRM] | Per the hospital's policy, stated in your estimate |
| After admission | Not refundable | Charged for care actually delivered |
If a doctor advises against travel
If the treating specialist, or your own doctor, advises that you should not travel or that the procedure should be postponed, we treat it as a postponement rather than a cancellation and hold your arrangements. Our coordination fee is not charged twice for the same case. [CONFIRM]
If a visa is refused
Send us the refusal and we will pursue refunds of hospital and accommodation deposits under their respective policies. Visa fees are paid to the Indian mission and are not ours to refund. Flights are subject to your airline's terms.
If we cancel
If a partner cannot deliver what was quoted, we will offer an equivalent partner at the quoted price or arrange a full refund of anything paid through us. If we can no longer arrange your case safely, we will say so early rather than proceed.
Refund timing
Refunds are made to the source of payment, within [CONFIRM] working days of the amount being released by whoever holds it. International transfers may take longer and may attract bank charges we do not control.
Disputes
Write to hello@healthtourodisha.com. You get a written response, and we will put your case to the partner in writing. See our terms for the limits of our role.
See also: Costs & estimates · Terms · Privacy